Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last Updated: January 2025

Information We Collect

When you contact Michael's Handyman Service, we may collect your name and contact information including phone number, email address, and physical address. We also collect details about your home repair or improvement project, your communication preferences, and any other information you choose to provide to help us serve you better.

How We Use Your Information

We use the information we collect to provide you with quotes and estimates for handyman services, schedule and complete your service requests, and communicate with you about your project. We also send appointment reminders and follow-up messages, work to improve our services and customer experience, and comply with legal obligations as required.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with your explicit consent, to comply with legal requirements or court orders, to protect our rights, property, or safety (or that of our customers), or with service providers who assist us in operating our business such as payment processors and scheduling tools.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience. We may use cookies to remember your preferences, understand how you use our website, and provide personalized content. You can control cookies through your browser settings.

Your Rights

You have the right to access the personal information we hold about you, request corrections to your personal information, and request deletion of your personal information. You can also opt out of marketing communications and withdraw consent for SMS/text messaging at any time.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Consent to Receive Text Messages

By providing your mobile phone number to Michael's Handyman Service, you consent to receive text messages from us including appointment confirmations and reminders, service updates and project status notifications, quotes and estimates, promotional offers and special discounts (if you opt in), and customer service communications.

Message Frequency

Message frequency varies based on your service needs and communication preferences. You may receive messages related to scheduled appointments, ongoing projects, or promotional offers if you've opted in.

Message and Data Rates

Standard message and data rates may apply based on your mobile phone plan. Please check with your mobile carrier for details about your plan.

How to Opt Out

You can opt out of receiving text messages at any time by replying STOP to any text message you receive from us, contacting us at 984-250-0011, or emailing us at fixit@michaelshandyman.com. After you opt out, you will receive a confirmation message, and no further messages will be sent unless you opt back in.

Help and Support

For help or questions about text messages, reply HELP to any message or contact us at 984-250-0011.

Supported Carriers

Our SMS service is available on all major U.S. carriers, including AT&T, T-Mobile, Verizon, Sprint, and others. However, message delivery is not guaranteed on all carriers.

No Mobile Information Sharing

We will not share your mobile phone number with third parties for their marketing purposes without your explicit consent.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Michael's Handyman Service
Holly Springs, NC
Phone: 984-250-0011
Email: fixit@michaelshandyman.com